Refund Policy

At GEM Academy & Center, we strive to provide the highest quality programs and services. We understand that circumstances may arise requiring you to withdraw from a program, and we have established the following refund policy to ensure fairness and clarity:

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1. Full Refund:
   • Participants who notify us of their withdrawal 15 days or more before the program start date are eligible for a full refund of their payment.
2. Partial Refund:
   • Participants who notify us of their withdrawal 10 to 14 days before the program start date are eligible for a 50% refund of their payment.
3. No Refund:
   • No refunds will be provided for withdrawals made less than 10 days before the program start date.
4. Special Circumstances:
   • In cases of medical emergencies or other exceptional situations, refund requests may be considered on a case-by-case basis. Documentation may be required to support the request.
5. How to Request a Refund:
   • To request a refund, please contact our administrative office by emailing admin@gemcenters.org. Include your name, program details, and reason for withdrawal in your communication.
   • Confirmation of your refund request will be sent within 2-3 business days.
6. Processing Time:
   • Approved refunds will be processed within 10 business days of receiving the request.

We appreciate your understanding and cooperation. If you have any questions or concerns regarding this policy, please do not hesitate to contact us at admin@gemcenters.org